NRG Solar Ltd

J Yandle

7 months ago

"I wanted to share an honest account of my experience as a customer of NRG Solar, because my installation wasn’t straightforward and the way the team handled it really mattered. The sales stage with Rob was excellent — competitive pricing, thoughtful design discussions, and a very quick install lead time. My setup wasn’t simple either: I already had a 4 kW system from 2012 with a 3.68 kW inverter and FiT payments attached. The new project involved replacing and expanding the array to 8.37 kW, upgrading to a 6 kW inverter, adding three 9.4 kWh batteries, and keeping everything FiT‑compliant. As with most installs, not everything went perfectly. The scaffolders arrived on the wrong day when I wasn’t home, but Rob jumped on it immediately and had it rearranged within two days. The roofers often arrived later than planned, which made my own scheduling tricky, but again Rob stayed on top of it throughout. Craig, the electrician, was outstanding. His workmanship is extremely high quality, and he even redesigned the setup around my Zappi EV charger so the new batteries wouldn’t discharge into it. Around 2.5 months later, we’re still working through some FiT complexities because the generation meter was counting battery charge and discharge. Rob and his team have been fully engaged with multiple suppliers (Infinity Innovations, Hanchu, etc.) to get this resolved. The back-office team is clearly learning the nuances of more complex systems, and although there were a few MCS certificate errors along the way, Rob consistently stepped in and got everything corrected. As of today, everything has been sorted — including adding another 9.4 kWh battery so I’m ready for a future inverter upgrade to 10 or 12 kW when they’re released. Overall, I’d describe NRG Solar and Rob as a small but highly competitive company that genuinely cares. Communication with Rob is seamless at any time of day, including weekends, and issues get resolved quickly. It’s clear he’s investing in training his team so they can handle more advanced designs without mistakes. They don’t shy away from complex challenges, and based on my experience, I wouldn’t hesitate to use them again."

Phil Kirk

4 weeks ago

"Had a 22 panel 6 kW inverter and 18 kWh battery install (Aiko / Sigenergy) about a month ago for a good price. All working well, team were pleasant and respectful when working. Install completed over 2 days. The follow-up service is a particular differentiator from the competition, Alan takes time to help set up your system and monitor it along with figuring out best tariffs / strategies to maximise the system output. All in all very happy. 1 star taken off because arranging scaffolding wasn't great but given our house isn't a standard set up at the back I would say this is not indicative for all jobs. Unfortunately the scaffolding manager went on holiday on the day of install so took a couple of weeks to sort out. Quick job otherwise."

Tony Hughes

6 months ago

"We’d been thinking about solar for a couple of years. After looking at rough costs online to see if it made financial sense, I was immediately bombarded with calls from different companies. Either the timing wasn’t right or I just didn’t get the right feel from who I spoke to. Then social media did what it does and started filling my feed with solar ads. I ignored most of them, but one caught my eye: “Guess how much these solar panels are going to save this customer in its first year alone.” I messaged NRG Solar and Rob called to see if he could pop round. I’ll be honest — I was hesitant. I’ve previously had a bad experience with a salesman (for something else) who wouldn’t leave without a signature. Rob reassured me that wasn’t their approach. He came round, had a quick look outside, spent maybe half an hour inside reviewing our usage, answered all my questions (there were plenty), gave us a price and left. No pressure, no awkward hovering, no “what do we need to do to get this signed today?” Just straight facts and solid advice. I already had a rough idea of ballpark costs from my own research, but Rob’s zero-pressure, honest approach made the decision easy. We didn’t even bother contacting anyone else. There was a bit of a gap before we went ahead — new baby, Christmas, general life chaos — but the communication stayed open (mainly me messaging Rob, not the other way round). Install day came and Dave (panels) and Chris (electrics) were both spot on. Polite, tidy and just got on with it. We had a couple of tweaks mid-install, particularly around cable routing, but Rob was available straight away to talk it through and make sure it was sorted. Everything was cleaned up and the scaffolding was gone the next day. What’s really stood out though is the aftercare. Rob mentioned they had a dedicated support guy — Alan (definitely their secret weapon). Since going live (3rd Feb), I’ve spoken to Rob or Alan pretty much every day. That might sound over the top, but getting the system optimised properly has been reassuring. If something looked slightly off, Alan was straight on it — even tweaking settings at 3am to make sure we’re running efficiently. Genuinely the best aftercare I’ve had after making a purchase. Even in February with poor weather, we’re already on track to be at around half our normal electricity spend, which is impressive this time of year, and we don’t have our export account set up yet……"

Tim McIntyre

2 months ago

"Great experience and the system is already outperforming predictions! ​I had our system installed by NRG Solar just over a month ago a 16 panel setup (11 west-facing, 5 south-facing) paired with a Sigenergy 20kW battery storage system. ​A special mention has to go to Rob, Alan, Sam, and Claire, to name just a few of the brilliant team. From initial contact through to the actual installation, they were professional, polite and kept me updated post install prior to export connection. ​We are already seeing fantastic results. For May and June, our predicted generation was around 31 kWh per day, but the solar has actually been producing an average of 33 kWh per day. It’s brilliant to see the system beat expectations so early on. Highly recommend NRG Solar to anyone."